Refunds & Returns

We want you to be happy with every Renaissance Wear order. This policy sets out how to return an item and how refunds are handled, in line with UK consumer law.

1. Return window

You have 14 days from the day you receive your order to notify us that you wish to return an eligible item, and a further 14 days to send it back to us. Exceptions are set out below.

2. Condition of returned items

• Items must be unused, unworn and unwashed.
• Original tags, labels and packaging should be intact where possible.
• Items showing signs of wear, washing, alteration or damage may be refused or subject to a partial refund.

3. How to request a return

Email returns@renaissancewear.com with your order number, the item(s) you wish to return and your contact details. We will reply with return instructions.

4. Return postage

Unless the item is faulty or incorrect, the cost of return postage is your responsibility. We recommend a tracked service, as we cannot be responsible for returns lost in transit.

5. Refunds

• Refunds are issued to the original payment method.
• We aim to process refunds within 14 days of receiving the returned item.
• Original outbound delivery charges are refunded only where your entire order is returned, or where the item is faulty or incorrect.

6. Exceptions

• Personalised or custom-made items are non-returnable unless faulty.
• Items returned worn, washed, damaged, altered, or without tags may be refused.
• For hygiene reasons, certain items (such as underwear or face coverings) cannot be returned once unsealed unless faulty.

7. Faulty or incorrect items

If an item arrives faulty, damaged or incorrect, please contact us at returns@renaissancewear.com within a reasonable time, including photos of the issue and your order details. We will assess whether to offer a repair, replacement or refund, in line with your rights under the Consumer Rights Act 2015.

8. Statutory rights

Nothing in this policy affects your statutory rights as a consumer under UK law.