Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal data when you use the Renaissance Wear website or buy our products.

1. Who we are (Data Controller)

Cohesionix Ltd, trading as Renaissance Wear, is the data controller responsible for your personal data. We are registered in England and Wales (company number 15987582), with our registered office at 39 Songthrush Road, Banbury, OX15 4GL. You can contact us at enquiries@renaissancewear.com.

2. What personal data we collect

• Name
• Email address
• Billing address
• Shipping address
• Phone number (if you provide it)
• Order details (items, sizes, quantities)
• Payment status and transaction references (we do not store full card details)
• Customer service messages and correspondence
• Website usage data (such as pages visited, device and browser information)
• Cookie preferences

Payment card information is collected and processed directly by Stripe on our behalf; we receive only confirmation and reference data, not your full card details.

3. Why we use your data

• To process and fulfil your orders
• To deliver your products and provide order updates
• To provide customer support
• To prevent and detect fraud
• To meet legal, tax and accounting obligations
• To analyse website performance and improve our service (where you have consented to analytics cookies)
• To send marketing communications, where you have given consent

4. Lawful bases under UK GDPR

• Contract — to process and deliver orders you place with us.
• Legal obligation — to meet tax, accounting and consumer law requirements.
• Legitimate interests — to operate, secure and improve our business, prevent fraud, and communicate with customers about their orders.
• Consent — for non-essential cookies and marketing communications. You can withdraw consent at any time.

5. Sharing your data

We share data only with trusted third parties who help us run our business, including:

• Stripe — payment processing
• Our website hosting and infrastructure providers
• Delivery and shipping providers (to fulfil your order)
• Email and customer support platforms (where used)
• Analytics providers (only where you have consented)

We do not sell your personal data.

6. International transfers

Some of our third-party providers may process personal data outside the United Kingdom. Where this happens, we rely on appropriate safeguards such as UK adequacy regulations, the UK International Data Transfer Agreement, or Standard Contractual Clauses with the UK Addendum.

7. Data retention

• Order and accounting records are retained for as long as required by UK tax, accounting and consumer law (typically at least 6 years).
• Marketing data is retained until you withdraw your consent or unsubscribe.
• Customer support correspondence is retained for as long as needed to resolve the matter and a reasonable period afterwards.

8. Your rights under UK GDPR

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten") in certain circumstances
• Right to restrict processing
• Right to data portability
• Right to object to processing based on legitimate interests or direct marketing
• Right to withdraw consent at any time, where processing is based on consent
• Right to lodge a complaint with the Information Commissioner's Office (ico.org.uk)

To exercise any of these rights, email enquiries@renaissancewear.com.

9. Security

We take appropriate technical and organisational measures to protect your personal data, including encrypted connections (HTTPS), access controls, and using reputable processors such as Stripe for payment data. No system is completely secure, but we work to keep your data safe.

10. Cookies

For information on how we use cookies and similar technologies, please see our Cookie Policy.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.